Terms & Conditions
TERMS & CONDITIONS AGREEMENT
(Website Development, Mobile Application Development & Digital Marketing Services)
1. INTRODUCTION
This Terms & Conditions Agreement (“Agreement”) is entered into between:
Webazu Technology India (hereinafter referred to as “Company”)
AND
The Client (individual / business entity availing services)
Both shall be collectively referred to as the “Parties”.
2. DEFINITIONS
Services: Includes Website Development, Mobile Application Development, Digital Marketing, and related solutions
Project: Any assigned work under agreed proposal
Deliverables: Final output including website, application, dashboard, or campaign
Third-Party Services: APIs, payment gateways, hosting, SMS, cloud services
3. SCOPE OF SERVICES
3.1 Website Development
Custom website design and development
Frontend, backend, admin panel
Integration of APIs and payment gateways (if required)
3.2 Mobile Application Development
Android / iOS app development (Flutter or other agreed tech stack)
API integration and backend system
Wallet, recharge, investment or custom modules
3.3 Digital Marketing Services
Social Media Marketing
SEO (Search Engine Optimization)
Paid Ads (Meta, Google, etc.)
Campaign management and reporting
4. PROJECT EXECUTION & TIMELINE
Timeline shall be defined in proposal or agreement
Timeline may vary due to:
Client delay in approvals
Content or data delay
Change requests
Such delays shall not be considered Company’s fault
5. PAYMENT TERMS
5.1 Custom Development Projects
Token amount or 30%–50% advance is required to initiate work
Remaining payment shall be collected as per milestones
5.2 Digital Marketing
100% advance payment is required before campaign execution
5.3 Payment Conditions
All payments are non-refundable, except where explicitly mentioned in Refund Policy
Delay in payment may result in:
Work suspension
Service discontinuation
6. CLIENT RESPONSIBILITIES
The Client agrees to:
Provide accurate information, content, and credentials
Ensure legal compliance of business activities
Approve designs and deliverables on time
Make payments as per schedule
Not misuse the platform or services
7. CHANGE REQUEST POLICY
Any feature not included in initial scope shall be considered a Change Request
Additional cost and timeline shall apply
Execution will begin only after written approval
8. INTELLECTUAL PROPERTY RIGHTS
8.1 Default Ownership
All code, architecture, frameworks, and technical assets developed by the Company shall remain the property of the Company unless otherwise agreed.
8.2 Conditional Ownership Transfer
Final project ownership (including source code) shall be transferred to the Client only in special cases, subject to:
Explicit written mention in agreement/proposal
Completion of 100% payment
Additional charges (if applicable) for ownership or exclusivity
8.3 Company Rights
The Company reserves the right to:
Reuse frameworks, modules, and reusable components
Showcase project in portfolio and marketing
Retain proprietary systems and architecture
8.4 Third-Party Components
All third-party tools, APIs, and integrations shall remain under their respective licenses.
9. CONFIDENTIALITY
Both Parties agree:
To keep confidential all sensitive information
Not to disclose project data or business logic
Confidentiality continues even after project completion
10. REFUND POLICY
Refunds shall be governed as per the Company’s Refund Policy, which includes:
Non-refundable token/advance payments for development
Conditional refund only if work is not initiated within 72 hours
Digital Marketing refunds applicable only on unused budget (if applicable)
11. DIGITAL MARKETING DISCLAIMER
The Company does not guarantee:
Fixed number of leads
Sales or revenue
Ranking position in search engines
Performance depends on market conditions, budget, competition, and audience behavior.
12. THIRD-PARTY SERVICES
Services like hosting, domain, payment gateways, APIs are third-party
Charges are separate and borne by the Client
Company is not responsible for downtime or failure of third-party services
13. PLATFORM, WALLET & TRANSACTION DISCLAIMER
For systems involving:
Wallet
Recharge
Payments
Investment
The Company:
Provides only technology platform
Is not responsible for:
Transaction failures
API failures
Financial disputes
Regulatory compliance of Client business
14. LIMITATION OF LIABILITY
The Company shall not be liable for:
Business loss or revenue loss
Data loss due to external factors
User misuse or fraud
Third-party failures
Legal compliance of Client operations
15. TERMINATION
Non-payment beyond agreed timeline may result in suspension
If Client terminates:
No refund shall be issued
Deliverables may not be provided
Company may terminate in case of agreement violation
16. TECHNICAL SUPPORT & MAINTENANCE
Support duration shall be as per agreement
Includes:
Bug fixing
Minor updates
Excludes:
New features
Major design changes
Third-party costs
17. LEGAL COMPLIANCE
The Client agrees to comply with:
IT Act, 2000
Data protection laws
RBI and financial regulations (if applicable)
Any applicable Indian laws
18. FORCE MAJEURE
Neither Party shall be liable for delays caused by:
Natural disasters
Government restrictions
Internet failures
Pandemic situations
19. GOVERNING LAW & JURISDICTION
This Agreement shall be governed by laws of India.
All disputes shall be subject to jurisdiction of:
Lucknow, Uttar Pradesh, India
20. ENTIRE AGREEMENT
This Agreement constitutes the complete understanding between both Parties and supersedes all prior communications.
21. AMENDMENTS
The Company reserves the right to modify these Terms & Conditions at any time. Updated terms shall be applicable upon publication.
22. ACCEPTANCE
By signing the agreement or proceeding with services, the Client acknowledges that they have read, understood, and agreed to all Terms & Conditions mentioned herein.
23. PRODUCT-BASED SYSTEM & PLATFORM OWNERSHIP PROTECTION
23.1 Nature of Service
The Client acknowledges that Webazu Technology India operates on a product-based development model, where certain systems, modules, frameworks, and platforms are pre-developed, reusable, and commercially distributed across multiple clients.
23.2 Non-Exclusive Usage Rights
Unless explicitly agreed in writing, the Client is granted only a limited, non-exclusive, non-transferable right to use the delivered system for their business operations.
The Client shall not claim:
Full ownership of system architecture
Exclusive rights over modules, workflows, or logic
Rights to resell, sublicense, or redistribute the system
23.3 Core System Ownership
All core components, including but not limited to:
Recharge engines
Wallet systems
Investment modules
API integrations
Backend architecture
shall remain the intellectual property of Webazu Technology India, regardless of customization.
23.4 Restrictions on Reverse Engineering
The Client agrees not to:
Copy, replicate, or reverse engineer the system
Share source code with third parties
Attempt to create competing software using Company’s system
23.5 Customization Scope
Any customization provided to the Client:
Shall be limited to agreed scope
Shall not grant ownership over the base product
May still rely on Company-owned core frameworks
23.6 Licensing Nature
The system is provided under a licensed usage model, not a full ownership transfer, unless:
Specifically agreed in writing
ANDFull ownership charges are paid
23.7 Right to Reuse
Webazu Technology India retains the right to:
Reuse any system, code, or modules
Provide similar or identical solutions to other clients
Commercialize the same product in different markets
23.8 Termination Impact
In case of termination:
Client access to system may be suspended
License to use system may be revoked
No ownership rights shall be transferred
24. RECHARGE, WALLET, PAYMENT & INVESTMENT LIABILITY DISCLAIMER
24.1 Nature of Platform
The Client acknowledges that Webazu Technology India provides a technology platform and software infrastructure only, which facilitates:
Mobile Recharge & Bill Payments
Wallet Management System
UPI / Payment Integrations
Investment / Property Modules
Financial Transactions through third-party APIs
The Company does not act as a financial institution, payment aggregator, NBFC, or investment advisor.
24.2 Third-Party API & Service Dependency
All recharge, bill payment, UPI, payment gateway, and financial services are executed via third-party service providers and APIs.
The Company shall not be responsible for:
Transaction failures
Delayed or pending transactions
API downtime or errors
Incorrect operator/biller responses
Reversal delays
24.3 Wallet System Disclaimer
The wallet system provided is a digital ledger system only.
The Company shall not be liable for:
Incorrect wallet deductions or credits due to API/provider issues
Unauthorized access due to weak user credentials
Fraudulent user activities
Balance mismatches caused by external integrations
24.4 Recharge & Bill Payment Disclaimer
The Company shall not be responsible for:
Failed or incorrect recharges
Wrong number/operator entered by end users
Delays caused by telecom or service providers
Duplicate or reversed transactions
Refunds (if applicable) shall be subject to API provider rules and system logic.
24.5 UPI & Payment Gateway Disclaimer
The Company does not control:
Bank servers
UPI networks
Payment gateway systems
The Company shall not be liable for:
Failed or stuck payments
Delayed settlements
Bank-side errors
Chargebacks or disputes
24.6 Investment Module Disclaimer
The investment/property module is provided as a technology platform only.
The Company:
Does not guarantee returns, profits, or ROI
Is not responsible for financial losses
Does not verify or guarantee investment legitimacy
The Client is solely responsible for:
Business model legality
Investor agreements
Financial compliance (RBI, SEBI, etc.)
24.7 Regulatory Compliance Responsibility
The Client agrees that they are solely responsible for complying with:
RBI Guidelines
SEBI Regulations (if applicable)
Financial and taxation laws
KYC/AML requirements
The Company shall not be liable for any regulatory violations.
24.8 Fraud & Misuse Disclaimer
The Company shall not be responsible for:
Fraudulent transactions
Unauthorized user access
Phishing or hacking incidents
Misuse of system by vendors, users, or employees
24.9 Data & Transaction Integrity
While the Company ensures best technical practices, it does not guarantee:
100% uptime
Error-free transactions
Complete data accuracy in case of external system failures
24.10 Limitation of Financial Liability
Under no circumstances shall Webazu Technology India be liable for:
Financial losses
Business losses
Revenue loss
Investment loss
Indirect or consequential damages
24.11 Indemnification
The Client agrees to indemnify and hold harmless Webazu Technology India from:
Legal claims
Financial disputes
Regulatory penalties
User complaints
arising from the use of the platform.
25. NON-REFUNDABLE PAYMENT PROTECTION CLAUSE
25.1 General Policy
The Client acknowledges and agrees that all payments made to Webazu Technology India are non-refundable in nature, except where explicitly stated under the Company’s Refund Policy.
25.2 Advance / Token Payment
Token amount or advance payment (30%–50%) collected for project initiation is strictly non-refundable
Such payments are made for:
Resource allocation
Project planning
Design and development initiation
Once any work has commenced, no refund shall be applicable.
25.3 Work Initiation Condition
A project shall be considered initiated once any of the following activities have started:
Domain booking
Hosting configuration
UI/UX design
Development work
API integration
Requirement analysis or system planning
After initiation, no refund claim shall be entertained.
25.4 Milestone & Final Payments
All milestone payments and final payments are non-refundable
These payments represent completed work, effort, and delivery stages
25.5 Digital Marketing Payments
All Digital Marketing and SEO payments are non-refundable, as they involve:
Campaign setup
Ad spend
Resource deployment
Strategy planning
Refund, if any, shall be strictly limited to unused and unspent budget only, as defined in the Refund Policy.
25.6 Third-Party Costs
All costs incurred for third-party services are non-refundable, including:
Domain registration
Hosting services
Payment gateway charges
SMS/OTP services
API integrations
25.7 Client Delay or Non-Cooperation
No refund shall be provided if:
The Client fails to provide required inputs
The Client delays approvals
The project is stalled due to Client-side issues
The Client becomes unresponsive
25.8 Change of Mind / Business Decision
Refund shall not be applicable in cases where:
The Client changes business plans
The Client decides to discontinue the project
The Client is not satisfied without valid technical reasons
25.9 Cancellation After Work Start
If the Client cancels the project after work has started:
No refund shall be provided
The Company is not obligated to deliver partial work
25.10 Exceptional Refunds
Any refund outside the standard policy shall be:
At the sole discretion of Webazu Technology India
Processed only in writing
Limited strictly to the terms defined in the Refund Policy
25.11 Dispute Protection
The Client agrees that:
Non-refundable payments shall not be disputed through chargebacks or payment gateways
Any dispute must be resolved directly with the Company
Unauthorized chargebacks shall be treated as a breach of agreement.
